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Shipping & Returns

Everything you need to know about our shipping policy and return process

Shipping Information

Delivery Options

  • Standard Delivery: 3-5 business days - Free for orders over ৳2,000
  • Express Delivery: 1-2 business days - ৳150 delivery charge
  • Same Day Delivery: Available in Dhaka city - ৳200 delivery charge

Shipping Locations

We deliver nationwide across Bangladesh. Delivery times may vary for remote areas.

  • Dhaka & surrounding areas: 1-2 business days
  • Major cities (Chittagong, Sylhet, Rajshahi): 2-3 business days
  • Other locations: 3-5 business days

Order Processing

Orders are processed Monday through Saturday. Orders placed after 6:00 PM on weekdays or on weekends will be processed the next business day.

Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery.

Return Conditions:

  • Items must be in original condition with tags attached
  • Items must be unworn and unwashed
  • Original packaging must be included
  • Return request must be initiated within 7 days of delivery

How to Return

  1. Contact our customer service at info.brightness11@gmail.com
  2. Provide your order number and reason for return
  3. Package the item securely with all original materials
  4. Our delivery partner will collect the item from your location
  5. Refund will be processed within 3-5 business days after inspection

Exchange Policy

We offer size exchanges for the same product within 7 days of delivery, subject to availability.

Refunds

Refund Process

  • Refunds are processed to the original payment method
  • Cash on delivery orders will receive bank transfer refunds
  • Refund processing time: 3-5 business days
  • Return shipping costs are covered by us for defective items
  • Customer is responsible for return shipping costs for change of mind returns

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Undergarments and intimate apparel
  • Swimwear
  • Items marked as "Final Sale"
  • Customized or personalized items
Need Help?

If you have any questions about shipping or returns, please don't hesitate to contact us: